High street pharmacy chain, Well Pharmacy, has entered into a new partnership with Volkswagen Commercial Vehicles to supply its fleet of prescription delivery vehicles. The three year agreement will see the pharmacy group take delivery of 450 new Volkswagens, with the majority of vehicles ordered being the brand’s award-winning Caddy model which went on sale in September. Well Pharmacy chose the Caddy for its reputation for reliability and Volkswagen’s aftersales support package.
Dispensing more than 74 million prescriptions a year, Well Pharmacy operates 780 pharmacies across the UK. Well Pharmacy offers local communities healthcare advice and wellbeing support, including confidential advice, smoking cessation services, weight management and medicine usage reviews. Customers can also be saved a trip to the GP or A&E thanks to Well Pharmacy’s minor ailments services.
A significant factor in Well Pharmacy’s decision to select Volkswagen was minimising the company’s vehicle downtime. Volkswagen’s comprehensive aftersales support services and nationwide dedicated van centre network were key elements for awarding the contract. Working in partnership with Volkswagen, Well has been able to benefit from many of the brand’s uptime management tools such as like-for-like courtesy vehicles, free roadside assistance, CITNow video service tool, online booking and dedicated SMR website.
Brian James, Fleet and Home Delivery Manager at Well Pharmacy, commented: “Keeping our national prescription delivery team on the road is vital, as our customers’ health depends on the swift delivery of their medicine. When selecting our fleet partner, we took into consideration those areas that most affected our business, including vehicle quality, aftercare service and whole life costs. Volkswagen’s combination of a nationwide network of dedicated Van Centres and comprehensive aftersales support reassured us that we could reduce our vehicle downtime and ensure that our drivers spend more time delivering a valuable service to our customers.”
For more information regarding Volkswagen Commercial Vehicles’ award-winning range of products and services visit www.volkswagen-vans.co.uk